• Complimentary shipping over €200

  • Thirty-day returns, no questions

  • Repairs free for two years

  • Made in Portugal, Italy & Japan

  • New: the Winter Editions

  • Carbon-neutral delivery worldwide

Help centre

Frequent questions

Everything about orders, delivery, returns and looking after what you buy. Still stuck? Write to us and a person will answer.

Everything about orders, delivery, returns and looking after what you buy. Still stuck? Write to us and a person will answer.

Orders

Orders

When will my order ship?

Can I change or cancel an order?

Do you offer gift wrapping?

Shipping

Shipping

Which countries do you ship to?

How long does delivery take?

Will I pay customs or duties?

Returns

Returns

What is your returns policy?

How do I start a return?

Product care

Product care

Do you repair pieces you have made?

How should I store knitwear?

Still stuck? Ask a person.

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